General Practice Policies

Office HoursFootball

Walk-in
8:15-9am Monday, Tuesday, Thursday, Friday

Scheduled Office Hours
9:30-5pm Monday, Tuesday, Thursday, Friday
9:30-2pm Wednesday

Walk-in is for simple acute problems, for example colds, sore throat, coughs, fever, simple injuries.  Please make a scheduled appointment for chronic problems or physicals follow-up etc.

Walk-in does not require a prescheduled appointment and is first come first served.

For all other appointments, please call and schedule your appointment.  Also, you may call and schedule a sick appointment on the same day.  A triage person may assist you in the scheduling of an appointment as appropriate.

If you need to cancel an appointment, please contact the office at least 24 hours before you are to be seen, 48 hours for physicals.  This will allow us to enable someone else to schedule an appointment during that time. If you have 2 broken appointments without 24-hour notice or 2 cancellations without a minimum of 24-hour notice, we reserve the right to dismiss your family from the practice, so that the rest of our patients can be better served.

Please call 48 hours for any prescription refill that you may need.  Please supply us with the name of the medicine, dosage, quantity, instructions on use, the name of the pharmacy and number.  The doctor may need to review this information prior to filling the medication.  Also pending on the medication, a follow-up appointment may be of benefit to the patient.  Controlled substance prescriptions like Ritalin Concerta or Adderall cannot be called in to the pharmacy. Instead these prescriptions must be picked up.

School or camp forms will be filled out within 5 business days.  Community Pediatrics of Andover has standard school forms that will be completed at the time of the physical visit for children age 2 year of age or older.  If there are special considerations, please let us know.  If you require other forms to be filled out or have lost the physical form provided at the time of the physical, there is a charge of  $10 per form.

Please have old records transferred to us including immunizations record prior to setting up a physical exam.  This will allow us to better assess your child and to provide any immunizations that are necessary, so that the child is up to date and does not need to return for immunizations that we could have provided at the physical.  At times, older children may need to return just for a nursing visit to finish a series of immunization.

Physical exams are typical scheduled at 1 week of age, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months ,15 months, 18 months, 2 years and then yearly after that. 

No one will be denied immunization services because of inability to pay.

Please, present your insurance card at every visit.  As a courtesy to our patients, we bill a number of insurance companies.  If we bill your insurance company, you will responsible for any co-payments, co-insurance, deductibles, or services not covered by your insurance company.  If you have an insurance plan other than those whom we bill directly, or you are “self pay,” payment is due at the time services are rendered.

ALL Co-payments are due at time of visit.  If you pay by check, there is a $20 fee for returned checks.

Your insurance plan may require that prior authorization/referrals be obtained for certain services in order to provide reimbursement.  Ultimately, it is your responsibility to find out from your insurance company what services require preauthorization or referrals.  Please contact your insurance company to determine referral requirements before receiving services.  If the visit requires a referral, you are responsible for obtaining a referral through your primary care physician in advance of these services.  We require a 72-hour notice for referral, unless it is an urgent problem.

A third party provides certain services, such as lab tests, X-rays, ultrasounds.  Please be aware that you may receive a separate bill for these services.  You should forward those bills to your insurance company.  Some insurance companies have identified specific laboratories, pharmacies and/or x-ray providers they expect you to use.  Please contact your insurance company to determine these arrangements.  We will make very effort to assist you in obtaining these services from the preferred provider.

Please take time to read and understand the information provided to you by your insurance company, including your member handbook.  All insurance plans have limits on the services they cover.  So it is extremely important that you know your benefits, limitations, and exclusions under your specific plan.  If we bill your insurance and payment is denied, payment remains your responsibility.

We must emphasize that, as health care providers, our relationship is with you, not your insurance company.  While the filing or insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date services is rendered.  We realize that temporary financial problems may affect timely payment of your account.  If such problems do arise, we encourage you to contact us promptly for assistance in management of your account.

If you have any questions about the above information or any uncertainty regarding your insurance coverage, PLEASE don’t hesitate to ask us.  We are here to help you.